Frequently Asked Questions
Everything you need to know about shopping with CPAP Machines Canada
How long does shipping take within Canada?
We offer expedited shipping across all provinces. Standard delivery typically takes 3-5 business days, while express options are available for 1-2 day delivery in major urban centers.
What is your return policy on CPAP masks and machines?
Due to the medical nature of our products, we can only accept returns on unopened and sealed items within 30 days of purchase. Once a machine or mask seal is broken, it is no longer eligible for return.
Do I need a prescription to order from your store?
Yes, a valid prescription from a licensed Canadian physician is required for the purchase of CPAP machines and humidifiers. You can upload your prescription during checkout or email it to our support team.
Are your products covered by private insurance?
Most private insurance providers in Canada cover CPAP equipment. We provide detailed tax invoices with all necessary information, including our provider number, to help you claim your reimbursement.
Do you offer price matching for other Canadian retailers?
We strive to offer the most competitive prices in the industry. If you find a lower advertised price from an authorized Canadian CPAP dealer, please contact us and we will do our best to match it.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Interac e-Transfer for your convenience.